Privacy Policy

Information We Collect

When you interact with Glowby Muskan — through browsing, placing an order, or contacting us — we may collect the following types of information:

• Personal Details: Your name, phone number, email address, and delivery address when you place an order.
• Payment Information: We do not store payment card details. Payments are processed through secure third-party gateways.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website for analytics purposes.
• Communication Data: Messages or queries you send us via WhatsApp, email, or contact forms.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and send order confirmations.
• To communicate about your order status, shipping updates, and delivery.
• To respond to your queries, complaints, or support requests.
• To improve our website experience and understand customer preferences.
• To send promotional offers or updates — only if you have opted in.
• To comply with legal and regulatory obligations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery Partners: Your name, address, and phone number are shared with our logistics/courier partners solely for the purpose of delivering your order.
• Payment Processors: Your payment details are handled by secure third-party payment gateways.
• Legal Compliance: We may disclose your information if required by law or government authorities.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We encourage you to protect your own information by keeping any account credentials confidential and contacting us immediately if you believe your data has been compromised.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. Cookies are small text files stored on your device.

• You can disable cookies through your browser settings at any time.
• Disabling cookies may affect some functionality of our website.
• We do not use cookies to collect sensitive personal information.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.