Terms & Conditions

About Us

Glowby Muskan is a skin care brand owned and operated by Muskan, located at 162 Dakshindari Road, Kolkata – 700048, West Bengal, India. We sell skin whitening and care products directly to consumers across India via our website and WhatsApp.

Acceptance of Terms

By visiting our website, placing an order, or using any of our services, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. These terms govern your use of our website and all purchases made through it.

Product Information

We make every effort to ensure that product descriptions, images, ingredients, and pricing are accurate. However:

• Product results may vary from person to person based on individual skin type, usage, and consistency.
• Product images on the website are for illustrative purposes and may slightly differ from the actual product.
• We recommend performing a patch test before full application if you have sensitive skin.
• Our products are not intended to diagnose, treat, cure, or prevent any skin disease or medical condition.

Pricing & Payment

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes.
• We reserve the right to change product prices at any time without prior notice.
• Payment must be made in full at the time of placing the order.
• We accept payments through secure online gateways including UPI, net banking, debit/credit cards, and Cash on Delivery (where available).
• In the event of a payment failure, please do not place the order again before confirming with us to avoid duplicate charges.

Order Placement & Confirmation

• Placing an order on our website constitutes an offer to purchase, subject to our acceptance.
• We reserve the right to cancel or refuse any order at our discretion — for example, if the product is out of stock or if payment verification fails.
• You will receive an order confirmation via WhatsApp or email after successful payment.
• Please ensure your delivery address and contact details are accurate at the time of ordering.

Intellectual Property

All content on this website — including text, images, logos, graphics, product photos, and design — is the property of Glowby Muskan and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content from this website without our express written permission.

Limitation of Liability

To the maximum extent permitted by law, Glowby Muskan shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our products or website.
• Any allergic reactions or skin sensitivity (users are advised to patch test before use).
• Delays or errors in delivery caused by courier partners or circumstances beyond our control.
• Any unauthorised access to your personal data.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date. Your continued use of the website after any changes constitutes acceptance of the new terms.